Privacy Policy
Last updated: 19th March, 2026
Jen Fernandez Psychology (“Jen Fernandez”, “we”) respects your privacy, and is committed to protecting it via this Privacy Policy (“Policy”) in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we may collect, use, store, and protect any information gathered when you access and use our website jenfernandez.com.au or engage with our services. By continuing to use our website, you are indicating that you have read and understood this Policy
Please note, this Policy does not relate to or govern any data or information we collect, that is gathered offline. The Practice has no control over information gathered by third-party websites or partners we may link to, including affiliates.
What We Collect
When you use our contact form, we may collect the following personal information:
First and last name
Email address
Message
Phone numbers (if you choose to provide it via any contact forms)
Referral source
Any information you submit through contact forms
How We Collect Your Information
We collect your personal information directly, to the degree that you provide it, when you:
Submit a contact form via our Website
Email, call, or SMS us
Engage with us for professional services
We do not collect personal information from third parties unless required or authorised by law, unless you have provided your consent for this.
How We Use Your Information
We collect your information / may use your information for the following purposes:
To respond to your enquiries or requests
To assess your enquiry reason and suitability for services
To provide psychological services if engaged
To comply with our legal and ethical obligations as a health practitioner
We do not and will never sell or share your personal information for marketing purposes, or to any third parties.
We may disclose your personal information to:
Other health professionals, with your consent, for the purpose of care coordination
Legal or regulatory authorities, if required by law
Cookies
You can accept, decline, or manage your cookie preferences using the cookie banner. Non-essential cookies are restricted unless you choose otherwise, and we do not collect activity log data or IP addresses. The only cookies running without your consent are the essential ones that keep the website functioning.
Age Requirements
We do not knowingly collect information from people under 18 years of age for any reason, in any context, or under any circumstance. No one under 18 years of age may provide any information, or engage in any other way, through our Website, without verified consent from parents/authorised caregivers. If we become aware that we have unintentionally collected personal information from someone under 18 years of age, we will delete that data promptly. If you believe this may have occurred, please contact us at info@jenfernandez.com.au so we can address it.
Accessing and Updating Your Information
You have the right to request access to the personal information we hold/have collected about you at any time. You also have the right to request that we correct or make updates to the personal information we hold/have collected about you, if it is inaccurate, out of date, or incomplete. To do this, please contact us at info@jenfernandez.com.au. Please note, we have the right to refuse to update or delete your personal data if we have reason to believe that such changes would violate any law or legal process, if we have reason to believe the requested change is incorrect, and/or if we have reason to believe that the requested access or change has not been made by you.
Data Retention
If you become a client (engaging with us for psychological services such as therapy and/or assessment), your personal information will be stored in accordance with our clinical record-keeping obligations under Australian law (for a minimum of 7 years) via our practice management software, Halaxy. If you do not become a client, we will only retain your contact form information as needed to manage your enquiry, after which it will be securely deleted.
Data Security
We are committed to protecting your personal information and take reasonable steps to protect/safeguard it from misuse, interference, loss, unauthorised sharing, unauthorised access, modification, or disclosure, via measures we have in place. Information submitted through the Squarespace contact form is transmitted via secure connections (HTTPS) and stored on Squarespace servers, which are compliant with international data protection standards.
It is important to note, however, that no online system can guarantee complete and absolute security, particularly as technology continues to evolve. While we follow current best practices in data security, we cannot guarantee absolute security of your data. It is also important to remember that keeping your information/data secure is also your responsibility. Any personal data or information you submit to us – whether directly or automatically – is done at your own risk. We are not responsible or liable for any breaches resulting from the circumvention of the security systems and privacy measures on our Website.
Website Host
This website is hosted by Squarespace. As our hosting provider, Squarespace may collect limited technical data necessary to operate and secure the platform. We have disabled Squarespace's Activity Log, meaning we do not collect or view visitor data including IP addresses through analytics.
Non-essential cookies on this website are restricted by default. Visitors are given the choice to accept, manage, or decline non-essential cookies via our cookie banner before any such cookies are placed on their device. Essential cookies required for basic website functionality are always active.
Squarespace operates servers internationally, including in the United States. We rely on Squarespace's compliance with relevant international data protection frameworks including GDPR and ISO 27001. By using this website you acknowledge that data may be processed outside Australia.
This website renders fonts through Google Fonts and Adobe Fonts. These services may receive limited technical information including browser type and IP address in order to display fonts correctly. This occurs independently of our cookie settings.
Your Rights
Under the Australian Privacy Principles, you have the right to:
Access your personal information, and/or correct or update your personal information (within the parameters outlined above in “Accessing and Updating Your Information”)
Withdraw your consent at any time (subject to legal and ethical obligations)
Make a privacy complaint if you believe your rights have been breached
Concerns
If you have any concerns about the management of your personal information/data, please contact us via info@jenfernandez.com.au. We will aim to respond within 30 working days; if you have not heard back from us within this time frame, please send a follow-up email. If you are not satisfied with our response, you may choose to contact the Office of the Australian Information Commissioner (OAIC). The OAIC’s details are https://www.oaic.gov.au (website), 1300 363 992 (phone), and enquiries@oaic.gov.au (email).
Updates to This Policy
We may update this Privacy Policy from time to time, as circumstances, laws, and requirements change. The latest version will always be available on our Website, and the date of the most recent update will be toward the top of the Privacy Policy page. By continuing to use our Website, this means that you agree that your data and details/information will be governed in accordance with/by the most recently updated Privacy Policy version.
Consent
By submitting your personal information through our contact form, email, or by otherwise engaging with our services, you consent to us collecting and using your personal information in accordance with this Policy.
Contact Us
If you have questions regarding this Privacy Policy or how we handle your data, please email us at info@jenfernandez.com.au. We will respond promptly as we can, and work to resolve any issues.